Q1. Do you have MOQ ? Yes, for all abroad orders, it's a minimum of 5KG
Q2. How about your free samples? Yes, we are able to serve you our free samples for your test!
•Sample quantities more than 1KG you need to pay , our sales will tell you in advance. •Freight cost, you can ask for our sales to draw back samples freight cost while you place the first order.
Q3. How much for the freight? It depends on your area, we used TNT/DHL/EMS bulk service.
Q4. Can you accept online payment, like Paypal? Yes, with the development of international business, more and more customers are intend to make payment online.. Now, we accept it!
Q5. How about my goods packing? Can I use my logo or own packing? Yes, you can. we are one of the pioneers who are able to serve various packing solutions (professional OEM packing service) in early times..
Q6. Do you have discount for large quantities? Yes, we have such sales policy. It not only depends on your order quantity, but also the item you booked. Contact our sales to know more.
Q7. What about your policy when goods are found to be faulty? In our factory, every piece and bottle are 100% inspected before packing. Every batch of products had corresponding production numbers, once there will be a complain, we could response and check it immediately. Every piece and bottle are checked by our QC. Definitely speaking, once complain comes out, we handle like these: 1). We request you offer goods dispatch you receive, and other proofs, like goods picture etc; 2). Cfm receipt your goods dispatch, then will compare with our counter samples recorded from our production dept. FYI: we will mark every cartons in numbers. 3). Cfm the quality the same or not, then adv you reasons. 4). Offer complains solutions: a. Supplement extra quantity goods in free by sea shipment in your half cost or in next order; b. Discount in next order.
Integrity,Responsibility,Passion,Win-win Value ,Execution
Shenzhen Kanglibang Science & Technology Co., Ltd. Add: H building, Xinwei the 3rd Industry Park, Dalang Street, Longhua District, Shenzhen, China. Tel:+86 0755 81478147 | Fax:+86 0755 81478372 |www.klb-silicone.com